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Audio Production SAN
Support
Overview | Applications, Sharing, Security | Support
All SAN Solutions environments feature comprehensive standard three-year support packages including:
Automatic Call-Home Repair
All major storage and networking subsystems call home to a U.S.-based network operations center, from which the correct replacement part and/or a service engineer are automatically dispatched to any major city in the world within four hours.
Advanced Case Management
SAN Solutions debugs the SAN system to discover the root cause of real-world operational and technical issues such as application interoperability, software driver support, and similarly demanding problems.
Personalized Customer Portal
Secure Web-based customer portals facilitate case management, provide site documentation, and offer access to SAN Solutions’ knowledge base.
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- Non-disruptive storage provisioning
- Meets any performance and capacity requirement
- Supports Pro Tools, Nuendo, Pyramix, and more
- Features cross-platform support for Apple OS, Windows, and Linux
- Provides centralized, secure streaming environment
- Supports all sample rates at highest track counts
- Offers creative flexibility through shared environment
- Features three-year standard support, with automatic call-home repair
For many years, SAN Solutions’ Audio
Production SAN environments have been
in daily operation at world-class facilities
such as:
- Lucasfilm’s Skywalker Sound
- Florida State University Film School
- Saturday Night Live
- Late Night with Jimmy Fallon
- Tonight Show with Conan O’Brien
- The Jay Leno Show
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